Disgusted in staff response, service and attitude

I am disgusted in your service. I called in last week Thursday to cancel my insurance because santam couldnt offer me a better rate on my new car. The last I spoke to said my money of R730 odd rand will be paid into my account between 3-7 days. I call today and this ntotulu tells me the refund has been authorized a d in my account but how is it in my account if I checked my account and asked my premier banking team if any funds come through for santam and their answer is NO. I'm so irate and she still gives mes me attitude over the phone. I want my damn money because I checked and nothing or no reflection.