Disgusted by the Service

We recently had to put through a claim for a geyser burst, and was not aware that the access was so high. Wen we called the call centre to put through the claim, the systems was down and could not help. We waited till it was working, plumbers came out and demanded CASH money for them to fix the geyser. They left and still the geyser was not sorted as they forgot to turn the thermometer on, and we did not have hot water till the next evening when they came through. Complaint was laid regarding this, I was even given incorrect details by Ralton who told me there is no access, and he will see how we can get our money back. Since then I have been trying to get my quote amended, I had 3 people call me and till today, I have no one that sent me a revised quote to look at. I sent emails upon emails. I am not sure what the delay is now, I could understand that they wanted to close the claim, but it's now almost a month and no one can help! is this the kind of service that Santam provides? Ameen called me and we went through the changes that I wanted made, but nothing was sent to me thereafter. I am disgusted with the service, and considering moving, as Santam has done nothing to assist us.