Disgusted by santam!

Good day I am a client of Santam for many years. On 18th November 2022, my dbl door fridge/freezer broke down. The damage report stated that the compressor had broken and that it was not economical to repair Santam decided to repair in any case, by putting in new compressor by the way which i had to fork out R4200 so that the part could be ordered since then I have had endless problems. On 7 December I was eventually given a case number by their complaints department. I was promised that I would have feedback within 3 working days, which was Monday 12th. Nothing happened. The technician was working, but fridge never worked 100%. Today i was promised by the Assessor that he would send someone from their repairs panel to see to the fridge. That was around 10:00 this morning. I am still waiting (its 8pm now)I am appalled and shocked by the lack of professionalism from the broker all the way up to the complaints department .The word "SERVICE" does not exist. Today is day 26 without a fully functional fridge/freezer. I can only think that santam is purposefully delaying my claim for what reason i would not know as the longer this goes on the longer my LIST of spoilt food is getting! They don't even deserve the 1star in this review as far as im concerned. BTW My premium went up by a GOOOD couple of rand yet the service level has gone down as much as the service.