Disgusted

Rating: 00000 1 year, 9 plumbing companies/contractors, pressure valve replaced second time in 1 year and the problem remains. Sipho Sithole still does not read or respond to emails. I have not defaulted with any premium payments including increased premiums and still this is the ********** service i have bern getting. Water loss which they clearly stated they will not pay. 1 year plus a few months. Now I am just ignored. The inconvenience of not being able to use our second bathroom.

This 1 claim has been ongoing for months now. Sipho Sithole does not read emails to understand the problem. It's either he does not understand English or cannot read. Different claims are being opened and closed without being resolved. Sipho phones me only when i post a review and has the audacity to ask me to hold on whilst he tries to read the emails but still does not understand or just does not want to understand. I refuse to deal with him as he has no knowledge and I refuse to continuously explain the situation. I sent them the report from Electrolux but received no acknowledgement.