Disgracefully Treatment of elderly people

During a visit to my 81 year old godmother in the old age home it was discovered that her Santam premiums are still being deducted from her bank account monthly.

I wrote an email to Santam on which I attached the proof of cancellation as well as the acknowledgement letter from Santam that the policy was cancelled in June 2019. Santam acknowledge the mistake and refunded my godmother with only R507.02 on 18 February 2021. They mentioned that the refund request has been resolved. And gave me a unique request number CAS-***-M9G0K1.

I rep**** back to say that this is not acceptable, they must pay back the premiums that they ********ly collected since June 2019.

No reply ever since.