Disgraceful service. Stay far away from this insurer!

Santam is refusing our claim, claim number ********** 15. This is apparently due to the fact that there were no burglar bars in front of the door where they broke in. However, it was clearly stated that this was the case in the change of address form I filled in! No body informed me that security gates needed to be installed. I have faithfully paid Santam every month and I find the current service revolting! Absolutely shocking. I might as well not have been insured.