DISCRIMINATED AGAINST BY INSURER 'SANTAM'

After my family has been steadfast and credible clients of Santam’s for over 20 years AND without a single vehicle incident claim, I am appalled as to how I am being treated after someone else (whom is also a Santam client) rear ended me and even took accountability for it. I app**** for a third party claim and Santam has been treating me as if I am at fault and as though I am not even a client of theirs, leaving me to pay for damages out of my pocket and offering ridiculous settlement amounts. They have absolutely no regard for my loyalty and credibility and it makes no sense as to why I am to suffer the costs and why their inappropriate and defensive behaviour favours the guilty party. I am inclined to legal advice and find an insurer who actually comes to your aid instead of neglecting their clientele.