Disappointing service

Very bad customer service. I took the insurance 6 months ago,uploaded pictures as requested. When I called them they told me they don’t have the pictures. SHOCKING. Today I called to change my residential address and night time parking,the same. They are telling me they picking up a different postal code for the address which is incorrect. The lady tells me it’s an internal issue they need to sort out. I ask what happens between now and them sorting it out???? No answer. So disappointing and I can’t imagine claiming with them