Disappointing service

We recently joined Santam. From the onset we’ve had problems. The details discussed telephonically, on the quote and policy documents emailed was different to the copy received via post. We contacted the person we were dealing with only to be told there was a problem with underwriting. There after we had a problem again as we were told that we were captured as having a broker when they moved systems. This once again caused another problem with the policy. We were told in order to resolve this we would need to be moved or captured as a new policy. My husband asked what the implications would be and we were told none, he enquired about the premium and Ryan advised this would not be effected. At the end of the month they deducted the premium TWICE. We followed up several times and was told this would be resolved. The person we were dealing with hasn’t been responding. My husband called in and was told it will be escalated, however it’s going to take approximately 30 days before they can reverse the transaction or reimburse us. This is unacceptable and affecting us negatively. We are really disappointed with the lack of assistance. This needs to be resolved immediately. We cannot afford to wait 30 days!