Disappointing company

I am really tired with SANTAM. In July I requested a call back to activate their legal cover, everything was finalized and the cover was suppose to start in August, I called in in August as I never received any document or what so ever, they gave me run around and advised that there's no active policy under my name. A week after they called me back and apologies and told me that there was an error with their system so the first debit order will go off the 1st October which actually went off on the 26th September, sharp, I had no issue with that. Okay, today it's the 2nd of Novemebr, they haven't deducted I'm in the dark, I don't know what's happening. If they're giving me such drama with just a policy, will they meet my needs when I am in need of their services? Wow I'm disappointed!!