Disappointed is an understatement

I'd like to express my disappointment in a claim that I submitted through Santam . The claim was submitted on the 8thbof January The consultant Sihle who dealt with me did not advise me on the turn around time or the process of how it would work. A card was delivered to me last week Thursday . When I asked her what the claim amount was approved for she then advised me that the card was for in the event of the claim being approved.Mybunserstanding was that one the cad is delivered you can then atuvatebit and to purchase on it . When I called to activate the card with her I was shocked to hear of the latter.She pronised that by Friday everything would be sorted I still did not receive any call from her . By Friday I emailed her and she said she was confirming blacklisting and will finalise the claim after that. Yesterday I called and a colleague of hers Victoria opted to log a complaint as the claims process was to be 4 days. Sihle then emailed me yesterday saying that she is delayed because she cannot get claim history from certain insurers . I then argued on email stating that this was not my concern as Santam is my insurer and they should be able to get this info. Today with a very arrogant email I was told to sign a le5er of consent so they can access cameras my ITC tracking cellnphone rdordwe. I am completely and utterly baffled and dumbfounded . I signed it because I need the claim to be sorted out but I am so diissapointedbuñthis insurer and I honestly feel that the level that I have been dealt with is completely nonchalante and I disapprove of the way that I absolutely did not know anything of how they do their claims . The sad part is that I had moved from an insurer whete I was to go to them. I am completely dissatisfied and abhorred with the lack of good and proper service as you say I'm really disappointed in you Santam I really am . Please sort out my claim because a four day turn around time has bow become 13 days . Is this really your good and proper insurance ???? Or do you do good and proper repudiation of claims I'm so disaapointedbin you