Disappointed in Santam service or claims department

Its now almost three months waiting to hear if mu claim will be attended to. Ive been calling the claims number and cant even get hold of who they said was my assessor Nolwazi Ndouvhada. Ive left messages countless times and when i call everyone refers me to her and she never answers her fone. Im very disappointed on Santam service. Ive never skipped a payment but cannot be attended to on just one claim.