DM
Daisy M
1 reviews | Active since May 2021
13 Feb 2023, 09:57
Disappointed Customer
I have been extremely dissatisfied with the service I have received from Santam. I spoke to Nina Zembe in December about a car hire issue and she promised to listen to a recording and provide feedback. However, despite multiple follow-up calls, she has failed to do so and I still haven't received any information. This has resulted in my car being at the MBR for an extended period of time and has caused me significant inconvenience. I am extremely disappointed with the service I have received from Santam and Nina Zembe.
Helpful (0)
Replies (4)0
Replies (4)
Santam's replyOfficial
13 Feb 2023, 12:03Good day,
We are really sorry to hear about your bad experience.
Please provide us with the claim number to enable us to investigate this matter?
Thank you and kind regards
Client care
We are really sorry to hear about your bad experience.
Please provide us with the claim number to enable us to investigate this matter?
Thank you and kind regards
Client care
Santam's reply13 Feb 2023, 12:03
Official
Good day,
We are really sorry to hear about your bad experience.
Please provide us with the claim number to enable us to investigate this matter?
Thank you and kind regards
Client care
We are really sorry to hear about your bad experience.
Please provide us with the claim number to enable us to investigate this matter?
Thank you and kind regards
Client care
DM
Daisy M's updateReviewer Update
13 Feb 2023, 12:54I am extremely disappointed with the level of customer service I have received. With such a long delay in responding to my complaint, it doesn't seem like my issue will be resolved anytime soon. This is not up to the standards I expected. Claim no: ***
DM
Daisy M's update13 Feb 2023, 12:54
Reviewer Update
I am extremely disappointed with the level of customer service I have received. With such a long delay in responding to my complaint, it doesn't seem like my issue will be resolved anytime soon. This is not up to the standards I expected. Claim no: ***
DM
Daisy M's updateReviewer Update
16 Feb 2023, 09:12I would like to express my gratitude to Santam Client Care for taking the time to listen to my concerns and addressing them in a timely and satisfactory manner. I am particularly pleased with the level of service provided by Tracy from the complaints department, who kept me informed throughout the process and ensured that the issue was resolved to my satisfaction. I am extremely happy with the service I received and would like to give a 5-star rating to everyone who played a role in resolving my issue. Thank you all very much. Please note that the Car hire company has not yet been in contact with me, but I am hopeful that this will be resolved by COB.
DM
Daisy M's update16 Feb 2023, 09:12
Reviewer Update
I would like to express my gratitude to Santam Client Care for taking the time to listen to my concerns and addressing them in a timely and satisfactory manner. I am particularly pleased with the level of service provided by Tracy from the complaints department, who kept me informed throughout the process and ensured that the issue was resolved to my satisfaction. I am extremely happy with the service I received and would like to give a 5-star rating to everyone who played a role in resolving my issue. Thank you all very much. Please note that the Car hire company has not yet been in contact with me, but I am hopeful that this will be resolved by COB.
Santam's replyOfficial
16 Feb 2023, 09:59Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.
Santam's reply16 Feb 2023, 09:59
Official
Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.