Disappointed by Uncompetitive Pricing and Loss of a Loyal Client

As a Santam client for several years, I am writing to express my profound disappointment with your recent pricing. Upon adding a new vehicle to my policy, I was quoted a premium nearly double that of other leading insurers. After a difficult negotiation process where I provided three competitive quotes, the premium was reduced from approximately R1500 to R1000. However, this revised price remains R300 higher than the alternatives. Santam confirmed they could not offer a better rate.

Despite my loyalty with only minor home content claims and no vehicle incidents it appears Santam would rather lose my entire portfolio than match a competitor's price by R300.

Consequently, I have been forced to instruct a broker to move all my policies to a new insurer. It is regrettable that my loyalty was not reciprocated, and I am leaving due to pricing that is simply not viable.