Disappointed by bad service

I want to express my disappointment at a claim that was submitted to Santam by body corporate on my behalf. My unit was flooded in December 2019 and the claim submitted in January 2020. Everything that they requested was submitted to them and then they went quiet, there was no feedback even after I contacted them to find out the status of the claim...no feed back. If I had a choice I would ave never insured my property with them.