Disappointed at the service received.

I never get any feedback , apparently my claim was processed and finalized 3 days ago and the payment doesn't even cover half the ****** items. Vuyiswa is terrible, poor communications and doesn't take customer service quiet seriously as she never responds to calls and you have to escalate for her to speak to me. I submitted all she required and how she got to the figure that she feels is appropriate beats me. I need an explanation for this absurd so call finalized.