DISAPPOINTED AND BAD SERVICE

So today, after 3 o'clock, I received a email with letter attachment from Santam that my whole contents policy was cancelled. Reason Exceeding claims. My first argument why do I have insurance if I cant claim. So now I have to be scared if my household stuff break or damage or get loss or anything. Even after paying my insurance monthly, I must go and buy new goods and not bother Santam. The letter was cold, I dealt with Felicia Toll, you told me not in so many words that the policy will be cancelled, not even giving me a chance. Well if this is how you deal with clients, then I defnitely do not want to be one of your clients anymore. The consultant that called me was nice and all but no solution, he apologised and was from the department to save cancelled policies, but this one is just ok not to be saved. Please upgrade and product knowledge your consultants then because of your consultant I have lost a very important policy. But that is ok hey, even after asking and asking the questions to the consultant that sold the policy to me. I kept on getting calls time after time to insure just more and more products but the moment you claim you become a problem. Unfortunately these days things happen and its out of your control, but does Santam understand that, NO. So here is to you thank you for the cancellation cold letter. Very disappointed in your service