Disappointed

Where do i start!! Firstly i would say that this Company should be ashamed of themselves taking money from people and not delivering. I have put in a claim more the a week ago, and EVERYTIME i call, i speak to someone different and having to explain the same thing over and over!!

Every time i call i get told that my claim is with the claims department, however i do not get through as the number provided is not working!! This is a number that i was provided!! ***, can anyone explain to me how this is a valid number?

Can someone please contact me, or give me the claims departments number?