DISAPPOINTED

<p>i'm very dissapointed in the service that we have received so far.. this is the 1st claim made since we have this insurance but i would not recommend anyone to apply.. Not only did we have to wait for more than 30days for our car, when it was finally "done" meaning not fixed, i had to still sent emails and make calls for the car to be towed back to us.. Not only is this an inconvinience to us, we had to tell the panel beater that was suppose to fix the car today, to wait till we get feedback from Santam and Coles.. The panel beater can now not confirm that he will fix the car tomorrow.. THIS NOW MEAN FOR THIS WHOLE WEEKEND WE WITHOUT A CAR.. thank you Santam for the worst service ever. After sending an email, no one even had the decency to reply to my email and apologise or say why the car cannot be towed back today.. we seriously concidering cancelling the insurance.. we will be in contact with Santam for cancellation.. 1st service received was of poor value and this clearly means that we will not have a good client relationship in future.. please ensure that we get our car as soon as possible</p>