1 reviews | Active since May 2016

06 Mar 2017, 11:43

DISAPPOINTED

<p>i have logged a complaint on friday of which i was informed that an investigation will be done of which feedback will be provided. Someone called on Friday but we were in the Masjid. i called back on the 04/03/2017 to find out and was advised that i will receive feedback on Monday which is today.. I then made contact with the panel beater who advised me that they only received the parts on friday and will fix the car.. when i ask if the car is now driving as it did not start at all after the incident, he advised me that the assessor did not advise any of those nor did Santam said anything.. This is making me more angry, because 1st we waiting for almost a most for the car to be fixed only to be told that they car was not assessed properly.. i want someone to contact me and explain this to me as well as who will take responsibility for this regarding the hired car that i logged on the 03/03/2017?</p>

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Replies (1)
Santam
Santam's reply06 Mar 2017, 12:30
Official

Dear Suraya,

We are aware of your complaint and it is receiving the necessary attention. We have referred the matter to management and is awaiting feedback on all your concerns raised.

We have also requested them to contact you with regards to the rental vehicle and to also let us know how long the repairs will take.

Once we have received the necessary feedback we will be in contact with you.

Regards

Stephan Olivier

Client care media manager

Best regards,