Dirty trick of Santum to delay pay-out to approved claims of clients

The travel insurance leg of Santam, is the most useless and unfair company I have ever come across. My Father passed away days before he could travel to the Netherlands with a partner. Using Flight Specials (Welkom), a claim (Ref 112131& Ref112099) was put though the Santam travel insurance. The policy of travellers are as follows PS Matoli 80125L and ME Molise 80126L.

On the 20th September 2022 the TIC claim was forwarded to the Department that was supposed to assisted, by what I got was useless lady by the name of Megan and her colleague Sanette Vorster. I explained to Megan that the claim was approved and my wish as the son of the deceased is that the money be paid into the account of Ms ME Modise who was a travel partner and also contributed to the trip. She said her boss will contact me, and to date no call received. I have to constantly call her, and as soon as we put phones down she forgets about a client

Megan with a big attitude rep**** your dad is the one that paid, and the insurance is under his name, so the only way will pay is if you get a lawyer raping-up his estate. So basically, Santum wants to hold on to the moneys already approved to be paid according to the claim.

This is unfair practice from their side, as the want to get interest on the money, because estate can take up to 3years if over 3 million, of which my dad is. Ms ME Modise is part of the claim, and I don't see why she should wait for 2years plus to get a pay-out of insurance she took with her partner. Please get her account and pay what is rightfully hers. We as a family are not objecting.