Delinquent Handling of 3rd Party claims

Item: Santam
Rating: 1
Author: karabo R

I am so irritated by Santam handling of 3rd party claims, so delinquent. Their client submitted a claim (***) 20th Nov 2019. Being a 3rd party, I submitted everything they requested, but the investigation is taking forever with stupid explanations such as "we still need to confirm how many cars were involved". All of which was submitted by both their client and myself. First I was told that my claim is being handled by Welcome Mo***eng guy, then he disappeared and become uncontactable, then referred to Puleng Mosime who is making millions of stupid explanations just to delay the process. She keeps telling me that she will get back to me but never does. Its about 2 months now, and I have a feeling that the idea is to exhaust me so that I give up on the claim.

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Replies (1)

karabo R's updateReviewer Update

20 Jan 2020, 07:15

Thanks for your response. What frustrates me here is the fact that I am struggling to get a final answer on whether the car is going to be fixed or not. It doesn’t make sense to wait this long for a yes or no answer when all the required documentation was submitted long ago, while the client’s vehicle was authorized for repairs last year already.

karabo R's update20 Jan 2020, 07:15

Reviewer Update