Delays and lack of feedback

Logged claim on 17 January 2022, people cam over to inspect the fridge and I have not heard anything since. Consultant is never available when I call and don't receive call back after I leave message to call me back. This is not the first time I have made a claim, the others were done timeously but this is taking long and I am receiving no feedback. I had to buy a bar fridge in the meantime as this was taking too long. I just called again now, consultant not available and agent I spoke to on phone said they will leave a message for consultant to call me back, but I doubt that will happen.