Delaying in claim payout

On the 6th December 2015 my house was broker into, jewellery, laptops,tvs was ******. I logged the claim with Santam, received claim number. 28th December 2015 Santam sends an assessor Charles Ferreira to my house almost 3 weeks later. I provided all details he worked out the payout and even gave me a Santam card where the monies will be deposited. I even adivsed him that i had submitted an affadavit with regards to the jewellery and at no time during the conversation did he advise that the affadavit will not be accepted. My daughter was with me who will attest to the conversation. Thereafter i received no communication from Charles or Santam until i queried the claim with the broker at the end of January 2016. From then onwards the delaying tactics started with charles regarding the affadavit for the jewellery, and the payout amount. The paypout now differs from his original amount to what the current payout they want to pay. The service from Charles and Santam has been so disgusting that i would not recommend them as short term insurers.