DELAYED REFUND

I had cancelled an insurance policy with Santam on 26 February 2019. The policy was cancelled before it was active. The only reason I cancelled is affordability. The cancellations department called on the same day to process the cancellation and I was told that a refund of the premium would be paid back into my account.

A made a follow up call to them on 11 March 2019, to be told that the refund had not been requested. (It has been 9 working days from the date the of cancellation). The consultant then made the request over the phone and said it will take up to 11 working days. Clearly, had I not made the follow up call the refund request would not have been made.

I intend to make another follow up call to them, just to ensure that my request is being processed. I have already waited a week and am dissatisfied with the waiting time an addition to how long I have already waited.

Tandiswa Salukazana