Delayed Claim Payment

<p>Me and my family were involved in an accident with a client from Santam January 2017, fast forward to February 2017, we got a call from the assessor asking if we can send the documents of how much we spent to fix the car that was damaged, during the month of February we would call her and she would not respond until last week where she gave us a number to speak to a third party consultant. On monday my husband called the lady, and she said she will give us feedback on Tuesday and Wednesday (which she didnt). I called her today for the feedback she told me that she will respond this time, as I write this I have not got anything from her. Claim number ********** 30. We hope something will be done after this.</p> <p> </p> <p>Thank you</p>