Delay on my claim

I submitted my claim on the 20th of September and to date, I was only provided with a claim number(***) after that they went awol. been doing follow ups but with a lady called Levinna Levendall with no luck, she’s not responding to the emails sent to her. Barry Banks was approached to assist today and I’m still waiting on their response. The guy who bumped my car is driving freely out there cuz his car was not damaged and he’s not claiming!!