Delay is settling my vehicle

My vehicle was written off in August already and I have been going back and forth with Santam regarding settling my vehicle but I have been taken from pillar to post.

I fail to understand why I have been given different communication as to the progress of my claim.

All I have been asking was a proof of payment so I can settle the shortfall but to my shock no feedback has been given not even a call to advice the progress.

Neil Bonhomme from Santam called me on the 22nd of August to request for a settlement letter and a Natis doc advising vehicle is uneconomical to repair and I gave him the required docs and after that no communication what so ever on the progress until I called and he has advised that vehicle is uneconomical to repair and the claim has been FINALIZED by and sent to a wreck administrator and claim is with Jessica Mhiko. (still no feedback from Jessica to advise what is delaying or outstanding from my side)

I called on the 2nd of October and I was advised that Jessica never received the Agreement of Loss and that settlement has expired however Agreement Of Loss was sent on the 20th of September and I have called MFC and was advised Jessica Mhiko requested a new settlement from Rosie Joseph on the 22nd of September.

I am receiving different stories after pleading with them to give me a valid feedback as to what is happening with this claim as it is Curtesy car was only valid for 14days and I need to hand it in today. I called the INSURANCE this morning asking them for an extension on the curtesy vehicle since they cannot provide me with proof that my vehicle has been settled so I can pay the short fall and NO REPLY WHAT SO EVER again I had to call them asking what is the progress on extending the curtesy vehicle STILL no decency to response or give feedback. as it is I am carless as Europcar requires the vehicle to be returned today. Called Europcar to advice them of the delay in bringing in the car and was advised to call Nozinhle Mhlanga to extend the duration of the car since they are delaying with payment of settling the car and again no response from Nozinhle Mhlanga her car just rings.

In all this frustration the bank will still be debiting the vehicle installment that is non existence and the insurance, short fall cover and tracker will still be debiting me as well.

I fail to understand what the delay is when all that I was requested to hand in I did.

SANTAM SERVICE I AM HIGHLY EXTREMLY DISSAPOINTED IT IS A DISGRACE CONSINDERING THE POOR SERVICE I HAVE RECEIVED AND INCONVINIENCE THEY HAVE PUT ME THROUGH.