Delay in Claim Processing and Lack of Continuity During Assessor Absence

I have generally had a positive experience with Santam; however, I’ve encountered challenges with the claims process. It often feels as though my concerns only receive attention after escalation.

Following a geyser burst last week, I arranged for repairs and submitted all required documentation, including photos and videos. I experienced difficulty getting these through to the assessor, Khanyi Sityata, but was eventually able to do so. Currently, I am awaiting payment of my claim. It appears that my assessor is on leave, and there has been no visible progress or indication that the claim has been reassigned. This is concerning, as I need to settle payment with the plumber for the completed work. I would appreciate your assistance in expediting this matter or confirming that it has been allocated to another representative in the interim.