CD
Clarence D
1 reviews | Active since Dec 2014
24 Jul 2025, 17:28
Decline claim due false statements on report
My freezer broke down on use and after "assessment" they said due to power surge it broke down (broken). They did not what to understand that the freezer had NO power surge related issues as it does get cold and just does not freeze and it was explianed to us that there is an internal leak and is not economical to repair.(NO POWER SURGE MENTIONED) Now the claim is declined due to "power surge" and i am 100% sure there was No surge on this freezer.
Helpful (0)
Replies (6)0
Replies (6)
Santam's replyOfficial
24 Jul 2025, 17:33Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply24 Jul 2025, 17:33
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
CD
Clarence D's updateReviewer Update
24 Jul 2025, 18:08And the "assessor" did not even have a voltage meter and did not even test current flow......but his report said power surge in his report.
CD
Clarence D's update24 Jul 2025, 18:08
Reviewer Update
And the "assessor" did not even have a voltage meter and did not even test current flow......but his report said power surge in his report.
CD
Clarence D's updateReviewer Update
25 Jul 2025, 08:06Second technicians report was only added to the claim on the app and the first assessment was discarded.
Second technicians report was only added with false(half true) information as the power surge section was not mentioned on the day,and volt meter was used to check current flow,so how is it a power surge as the freezer still works it does not freeze food only keep it cold(semi frozen).
I was told I will receive a declined report to contest the results and I still did not receive it.
Second technicians report was only added with false(half true) information as the power surge section was not mentioned on the day,and volt meter was used to check current flow,so how is it a power surge as the freezer still works it does not freeze food only keep it cold(semi frozen).
I was told I will receive a declined report to contest the results and I still did not receive it.
CD
Clarence D's update25 Jul 2025, 08:06
Reviewer Update
Second technicians report was only added to the claim on the app and the first assessment was discarded.
Second technicians report was only added with false(half true) information as the power surge section was not mentioned on the day,and volt meter was used to check current flow,so how is it a power surge as the freezer still works it does not freeze food only keep it cold(semi frozen).
I was told I will receive a declined report to contest the results and I still did not receive it.
Second technicians report was only added with false(half true) information as the power surge section was not mentioned on the day,and volt meter was used to check current flow,so how is it a power surge as the freezer still works it does not freeze food only keep it cold(semi frozen).
I was told I will receive a declined report to contest the results and I still did not receive it.
CD
Clarence D's updateReviewer Update
30 Jul 2025, 16:16Hi Advise as there was no voltage meter used or electric current check.How can it be a power surge?
And a power surge does not cause and internal leak
Freezer is also on a surge protector .
And a power surge does not cause and internal leak
Freezer is also on a surge protector .
CD
Clarence D's update30 Jul 2025, 16:16
Reviewer Update
Hi Advise as there was no voltage meter used or electric current check.How can it be a power surge?
And a power surge does not cause and internal leak
Freezer is also on a surge protector .
And a power surge does not cause and internal leak
Freezer is also on a surge protector .
CD
Clarence D's updateReviewer Update
04 Aug 2025, 14:45Do I expect to get feedback??¿
CD
Clarence D's update04 Aug 2025, 14:45
Reviewer Update
Do I expect to get feedback??¿
CD
Clarence D's updateReviewer Update
04 Aug 2025, 15:02On the app supporting documents,there is a image highlighting in green where you assessor cut the freezer pipes,I hope you'll are not implying we did that.
We also need clarity on the false statement on the assessors/technician report that it was a power surge issue as no voltage testing was done,and equipment is on surge protectors.
Why is the first assessment ignored as the company that did the testing/assessment is also registered with Santam and we confirmed telephonically.
Still waiting on feedback ???
Claim ***
We also need clarity on the false statement on the assessors/technician report that it was a power surge issue as no voltage testing was done,and equipment is on surge protectors.
Why is the first assessment ignored as the company that did the testing/assessment is also registered with Santam and we confirmed telephonically.
Still waiting on feedback ???
Claim ***
CD
Clarence D's update04 Aug 2025, 15:02
Reviewer Update
On the app supporting documents,there is a image highlighting in green where you assessor cut the freezer pipes,I hope you'll are not implying we did that.
We also need clarity on the false statement on the assessors/technician report that it was a power surge issue as no voltage testing was done,and equipment is on surge protectors.
Why is the first assessment ignored as the company that did the testing/assessment is also registered with Santam and we confirmed telephonically.
Still waiting on feedback ???
Claim ***
We also need clarity on the false statement on the assessors/technician report that it was a power surge issue as no voltage testing was done,and equipment is on surge protectors.
Why is the first assessment ignored as the company that did the testing/assessment is also registered with Santam and we confirmed telephonically.
Still waiting on feedback ???
Claim ***