YM
Yondelani M
1 reviews | Active since Feb 2023
06 Feb 2023, 09:45
Debit Order ****
Took up household content policy with Santam, then a two weeks later they say they are rejecting the policy because I did not meet Santam underwriting criteria, which I don't have a problem with since they even sent me a letter of rejection. But they debit my account and have not refunded me my money. How do you remember to call me and send me an email for cancellation yet forget to refund my money Santam?????
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Replies (4)
Santam's replyOfficial
06 Feb 2023, 10:06Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply06 Feb 2023, 10:06
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
06 Feb 2023, 10:10Good day,
Thank you for the review.
May we please request if you could provide us with the policy number to enable us to investigate this matter for you?
Thank you and kind regards
Client care
Thank you for the review.
May we please request if you could provide us with the policy number to enable us to investigate this matter for you?
Thank you and kind regards
Client care
Santam's reply06 Feb 2023, 10:10
Official
Good day,
Thank you for the review.
May we please request if you could provide us with the policy number to enable us to investigate this matter for you?
Thank you and kind regards
Client care
Thank you for the review.
May we please request if you could provide us with the policy number to enable us to investigate this matter for you?
Thank you and kind regards
Client care
YM
Yondelani M's updateReviewer Update
06 Feb 2023, 12:16***, i want my money back as its been 10 days since you took it.
YM
Yondelani M's update06 Feb 2023, 12:16
Reviewer Update
***, i want my money back as its been 10 days since you took it.
Santam's replyOfficial
06 Feb 2023, 12:42Good day,
Thank you fotr the information.
We have escalated to our underwriters and accounts department to attend in respect of the refund.
We will keep you posted once we have heard from them.
Kind regards
Client care
Thank you fotr the information.
We have escalated to our underwriters and accounts department to attend in respect of the refund.
We will keep you posted once we have heard from them.
Kind regards
Client care
Santam's reply06 Feb 2023, 12:42
Official
Good day,
Thank you fotr the information.
We have escalated to our underwriters and accounts department to attend in respect of the refund.
We will keep you posted once we have heard from them.
Kind regards
Client care
Thank you fotr the information.
We have escalated to our underwriters and accounts department to attend in respect of the refund.
We will keep you posted once we have heard from them.
Kind regards
Client care