CW
Chris W
1 reviews | Active since Sept 2012
28 Jan 2021, 08:29
Debit order not changed as asked
I sent my new banking details to Santam on the 13th of January 2021, to which they only responded the 19th of January, informing me that they have loaded the new debit order, for the 25th of February??? Now the debit order has not gone through because the changes were done incorrectly at Santam, and I am now uninsured on my car and house! Can someone with brains please sent me the banking details as requested numerous times so I can pay my insurance at Santam???? Policy nr ***
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Replies (2)
Santam's replyOfficial
28 Jan 2021, 09:08Good day
Thank you for your post.
We will be in contact with you shortly to advise on the process going forward.
We trust this to be in order.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
We will be in contact with you shortly to advise on the process going forward.
We trust this to be in order.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Best regards,
Santam's reply28 Jan 2021, 09:08
Official
Good day
Thank you for your post.
We will be in contact with you shortly to advise on the process going forward.
We trust this to be in order.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
We will be in contact with you shortly to advise on the process going forward.
We trust this to be in order.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Best regards,
CW
Chris W's updateReviewer Update
28 Jan 2021, 19:25Even though Sanlam's Client care manager Kurt Koopman has rep**** on Hellopeter, no response has been received by me. I am furious to do business with you Santam! No matter how many e-mails I have sent! A debit order doesn't take 2 months to change!!! Please note that if anything happens to my car or house, these complaints will make you responsible for any costs incurred. Mark my word.
CW
Chris W's update28 Jan 2021, 19:25
Reviewer Update
Even though Sanlam's Client care manager Kurt Koopman has rep**** on Hellopeter, no response has been received by me. I am furious to do business with you Santam! No matter how many e-mails I have sent! A debit order doesn't take 2 months to change!!! Please note that if anything happens to my car or house, these complaints will make you responsible for any costs incurred. Mark my word.