Days on end for a response

<p>I initiated contact with Santam regarding my claim on 8 May 2017, it is now 19 June 2017 and the claim is till being processed. One of the main issues being that it takes an average of 4 days to get any sort of response. This is extremely ironic as the initial assessor made a note on my file saying I "couldn't be reached" when I failed to answer two phone calls in one day while in a meeting.</p> <p>I contacted Santam complaints and they escelated the situation by putting me in contact with Mr Francois Pieterse - low and behold my last communication to him was 6 days ago and still no response.</p> <p>Considering my business insurance is with Santam as well I fear I won't have a choice but to cancel all my insurance with them. If they are this incredibly poor in responding to a very simple claim, I shudder to think the damage to my business should I require their assistance there.</p> <p>So at this point due to their lack of service I had to replace all the ****** items from my own pocket. Santam insists to reimburse me for the claim with a 'Santam Card' which can't be used at the vendor where the replacement items were in stock. Santam, if the card cannot be used at a vendor, it is nor reimbur*****t, it is a terrible coaster at best.</p> <p>Since Santam is insisting not to assist me further, I will cancel my remaining contract and contact either the Ombudsman or the Small Claims Court to take the matter further.</p>