Day light ******* by Santam

I have been submitted a claim for a inverter that packed up due to Load shedding and my CPAP machine and a UPS and the cost for the following is Inverter - R51000 UPS - R4600 CPAP machine - R12500

SM VAN TONDER - *** - CLAIM NO: ***

They are only perpared to pay out for the inverter + 4 batteries (Gel) R9000 The others nothing

I have been paying my account monthly and I see this as part of the structure of the building. they are now throwing out values that they only pay out R9000 for power surges.

I have install a host of power surge protectors (Inverter and 4 UPS) but yet that is not good enough. The assesor said that I am lucky to get a payout. My idea is the a short term insurance is suppose to put you in the same positions as before the damages to the house and the equipment to protect all parties.

Here is there respons:

Elsje 3:23 PM (4 hours ago) to me

Good afternoon Mr VAn Tonder,

Santam has confirmed settlement as follow :

- CPAP Machine

- Inverter

insured quotes

Then there is a damage report and a quote from Vital Air dated 17/3/20 and quote = R12450.00

Inverter damage report dated - 23/3/20 - and quote = R51 750 .00

Power surge limit is R10 000

Excess: R1000

=R9000-to insured debit account

The geyser noted the element was faulty,- there is no geyser maintenance cover for this.- also you cant register every claim under one claim number.