Damage to third party vehicle still not repaired

Santam reference *** bears reference.<br> <br> I hereby wish to convey my absolute disgust with the absolutely pathetic manner in which Santam has been handling this claim.<br> My wife was involved in a vehicle accident where the other party (insured with Santam) collided from the rear with my wife's vehicle. Back door was damaged.<br> This incident has taken place almost 4 months back and her vehicle has still not been repaired!<br> I have lodged a complaint with the Santam online complaints service - this was 24 March 2015 and absolutely nothing was done since then!<br> <br> We are currently using the vehicle in its damaged state and as a result water has leaked onto the carpet and boot section due to the door not aligning correctly. Also I am concerned that further damage is being caused to the door and bodywork in the process.<br> All these concerns have been raised during previous correspondence with Santam but they have done nothing to hasten the repairs of my wife's vehicle!<br> <br> I am at my wits end and my patience is wearing thin.<br> It appears to me that Santam either just does not care or is either completely *********** and incapable of delivering a professional service.<br> I lodged a third enquiry today!!