Customer Service - Top notch Andile!

I had the unfortunate experience of having my Toyota Fortuner ****** in December 2024.

There was a slight delay in my claim with all the public holidays, which is understandable.

I worked through my broker, but Andile from Santam had to do a remote interview with me to go through and validate everything.

It was a very traumatic experience for me to go through everything again, but Andile was such a blessing! He understood my pain and offered so much comfort and ensured I was okay before continuing on.

I spoke to him again once my claim was approved for additional arrangements that needed to be made, and he was once again so thoughtful and I honestly felt heard and cared for. Even asking if my kids and my hubby are coping okay.

As he works in claims, I do not hope to have to work with him again, but it was a pleasure to work with him, even in those circumstances.

Santam, I hope you consider giving this man a raise! Your employees really make such a difference when your clients go through awful situations.