SM
Sibusiso M
1 reviews | Active since Oct 2012
07 Aug 2019, 09:52
Customer service is *******
My policy hasn’t even started but I am already disappointed with the service thus far. 1. I have been waiting for my updated policy schedule for weeks now. 2. Do not tow stickers have still not been sent. 3. The response time to email is ridiculous.
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Replies (2)
Santam's replyOfficial
07 Aug 2019, 10:30Good day sir,
We do apologise for this -- we do note the policy contract was posted to your postal address as noted on the policy on 22 July 2019, which included the welcome pack with stickers.
We have however emailed your policy contract to you and requested our postal division to repost the stickers to you.
Kind regards
Client care department
We do apologise for this -- we do note the policy contract was posted to your postal address as noted on the policy on 22 July 2019, which included the welcome pack with stickers.
We have however emailed your policy contract to you and requested our postal division to repost the stickers to you.
Kind regards
Client care department
Santam's reply07 Aug 2019, 10:30
Official
Good day sir,
We do apologise for this -- we do note the policy contract was posted to your postal address as noted on the policy on 22 July 2019, which included the welcome pack with stickers.
We have however emailed your policy contract to you and requested our postal division to repost the stickers to you.
Kind regards
Client care department
We do apologise for this -- we do note the policy contract was posted to your postal address as noted on the policy on 22 July 2019, which included the welcome pack with stickers.
We have however emailed your policy contract to you and requested our postal division to repost the stickers to you.
Kind regards
Client care department
Santam's replyOfficial
12 Aug 2019, 07:25Good day sir,
Thank you for your response above.
Unfortunately you will have to contact our direct contact centre on number ***and request the amendment in respect of the debit order date.
Thank you and kind regards
Client care department
Santam's reply12 Aug 2019, 07:25
Official
Good day sir,
Thank you for your response above.
Unfortunately you will have to contact our direct contact centre on number ***and request the amendment in respect of the debit order date.
Thank you and kind regards
Client care department