CK
Cherise K

1 reviews | Active since Mar 2017

16 Nov 2023, 09:11

Customer Service

I am writing to extend my deepest Gratitude for the outstanding Customer service support I received from Maleeka Beilh regarding a third-party claim for my dad. From the moment we put in the claim there was constant update and communication and was escalated to the relevant departments to action. From the beginning Ms Beilh was very attentive and took me through the process and guided me through with clarity and ease. Very often customer service can feel rushed, confusing or automated, but with your customer service, it was a breath of fresh air. Keep up with the good work Ms Beilh.

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Replies (1)
Santam
Santam's reply16 Nov 2023, 09:16
Official
Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.