Customer Service

I had a missed call from Santam on 4 Oct. 2021. Shortly thereafter, before I could react to the missed call, I received an email from one Emma of Santam inroducing herself as the consultant appointed to validate my claim, further indicating that she had failed to get me on the phone to start the validation process on my vehicle accident claim and indicated how long the process might take.

She also stated her availability in case I had questions on the claim. I did not do anything as I had no questions.

Having missed another call from Emma on 12 Oct. 2021, I decided to call her. Despite her not getting through to me when she phoned, she was friendly throughout and took me through the validation process. When we were done she explained to me what would follow thereafter and when.

I am very satisfied with her service and Santam thus far.