Customer Service

I am in a process of finalizing my claim with Santam and must say the service is quite shocking with Reginald Govender. I always trusted Santam to give good customer service from the beginning of the claim everything went well but when it went to the finalization I am not sure why this has changed. I shared my experience about 3 weeks ago and up till this day no one has called up until now. I find his way of communication is abrupt and customer service is shocking, I have tried to be civil in my communication but there has been no change can i request my claim be given to another person who will communicate appropriately and with respect.

Thank you