Courtesy car issues

<div>My car has been in for repairs since after being knocked over by a drunkard on the parking lot. I immediately notified Santam of the incident and they organized a towing truck the following day to pick up my car from the Umhlanga to Pietermaritzburg. My car has been with the panelbeater since them and Santam was waiting in anticipation for the cost of repairs. I finally received a call from the panelbeaters with full details on what’s to happen with the repairs. They estimated that my car will be ready towards the end of January since they were closing business for the festive season. Santam managed to organize a courtesy car for 30 days, but considering that my car will only be ready towards the end of January I now keep getting calls from Europa car claiming that my car hire is overdue by a day. I’ve notified Santam on numerous occasions pleading that they extend my car hire and a lady by the name of Emily Mkwa**** claimed that she’s extended it already for another 30 days. Even sent me an email as proof. However, I’m still getting calls and SMS’s from Europa car telling me I should return the car immediately. I’ve made numerous calls to Santam and they’re busy telling me that they are sorting the matter out, but till this very day I’m still getting these calls. I made a call to Santam yet again this morning and spoke to a guy by the name of Renato Petersen who claims that the car was only extended up until the 30th of December and nothing further. So I asked for Emily to please clarify this and apparently she’s on leave leaving me behind with this mess. I’m really unhappy with this. I was not planning to write any reviews here because Santam has been my most trusted insurer, but the service I’ve received thus far has led to me writing a review on this platform cause maybe/ hopefully my concerns might be resolved speedily before I lose the courtesy car. My claim number is ***</div>