Continued Terrible Service

<p>I don't know where to start with this as it has continued since July 2016!!</p> <p> </p> <p>I cancelled my policy last year (June/July), but found out that my credit rating was negatively affected due to Santam when I tried to increase my credit card limit. Santam put down that my policy was cancelled because of non-payment eventhough I cancelled my policy. I fought for months to get this fixed, eventually at the end of NOVEMBER I received an email to say that it was fixed!!!</p> <p> </p> <p>I carried on but still couldn't increase my credit card limit but didn't think anything of it. I thought it might take 2 or 3 months for my rating to clear on my bank's side. I decided to pay for the transunion alerts due to my bad experience and I received my credit check for 2017 to find that my SANTAM profile was RED again!!! Reason was the same as 2016 - cancelled due to non-payment!!!! ARE YOU KIDDING ME!!!</p> <p> </p> <p>I called and emailed Santam immediately (14 February 2017) and spoke to Nathania who had dealt with my issue in 2016. She confirmed that the recorded reason for cancelling on their side was incorrect! CLEARLY!!! She sent me an email on the 15th of February stating the following:</p> <p> </p> <p>Thank you for contacting Santam Direct.</p> <p> As discussed yesterday, I have requested for the cancellation reason to be changed and will provide you with feedback as soon as possible.</p> <p> </p> <p>I sent an email on the 20th and 27th of Feb, plus 3 calls and a final email on the 5th of March ... and still no reply from Santam!!! Everytime I called Santam their rep said that they would call me back before the end of the day... I am still waiting for those calls. The last rep said on the 3rd of March that he was going to send everything through to his supervisor and that he would call me back. No call as yet and no feedback stating my issue was fixed!</p> <p> </p> <p>Surely it doesn't take you nearly a month to change a reason for a cancellation???</p> <p> </p> <p>Please can you sort this out ASAP!!! You are negatively affecting my ability to get credit since July 2016!!</p> <p> </p> <p>I have never experienced such terrible service!</p>