compliment for Oscarine Ringani & Roxanne Classen

Today, I'd like to express my appreciation to Oscarine Ringani. I called the call centre in a frantic state on Tuesday 28 March 2023 because I wasn't being assisted and I'd been without electricity since Saturday 25th March 2023, and she not only calmed me down but she took the time to listen to my problem, she then called Roxanne Classen, and only then was a claim registered, despite the fact that I had already called the SOS line on Sunday 26th March. Thanks to these wonderful people who showed empathy for myself and my family for being in this terrible situation, my claim was approved and I finally had power on Tuesday afternoon. Thank you very much for all of your help, which I greatly appreciate. To the managers of these two ladies please have them train your fellow staff/colleagues this is true customer champions and keep up the good work ladies :)