Compliment for Lulama Fihla – Santam

Dear Santam Management,

I had the absolute pleasure of speaking with Lulama Fihla on Wednesday, 13 May 2016.

Although she was unable to resolve my query directly, she made every effort to assist me. Not only did she try her absolute best, but she also conducted herself in the most professional and personable manner—keeping me informed throughout of what she was working on and how long each step would take.

Having worked in call centres for 13 years myself, I can sincerely say that Lulama is one of the best representatives I have ever encountered. She is a true asset to your company, and I wanted to ensure her efforts did not go unnoticed.

Please extend my gratitude to her.

Kind regards, Breyten Jordaan at Momentum Consult