Hellopeter
Share Your Experience
CP
Craig P

1 reviews | Active since Apr 2014

19 Dec 2025, 14:22

Complete no show!!

Another poor experience. Each and every time I've needed this company they just disappoint and I have just about everything insurance with them for a premium of almost R6k per month. Someone bumbed into me so I logged a claim , the other person was at fault who is also with Santam so they paying for it. I sent all the documentation , yet for a week they kept on asking for the same documents that we already sent - thats how it started. Its been 3 weeks and I've yet to receive a single call from them . Last I heard from my broker was that Charmaine is working on it but she's never able to get hold of her and don't return any of her calls. I am a Santam client, the other party is also. However its clear that only the other party is getting service and not me!!! Why is this? Terrible experience . I just can't understand why as we both are with Santam. Just terrible!!! What is the point in staying with you??? Claim no ***

0
Replies (2)
Santam
Santam's reply19 Dec 2025, 14:27
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
CP
Craig P's update05 Jan 2026, 10:04
Reviewer Update
After logging this complaint, a Marie (or Mariana) called on 22 Dec to apologies as their agent didn't see that all documents have been received, so it was a mistake on their part. She was going to assign someone and have someone call me. It's now been 2 weeks since her call (6 weeks in total), and nobody has contacted me. She made no attempt to try and accelerate the process. What pathetic service. If I don't get traction today, then I will escalate this issue to Santam's executive team.