Complete disregard for customer service

<p>I have a complex claim which was discussed with one of their motor vehicle call centre agents named Portia. (I believe her surname may be Hostra.) On 15 July 2016 midday. I called her back but she was on another call as I did not want to explain the details all over again to another agent. I had to call back three times in the past 3 hours, each time leaving a message - once I was told "Portia's line is now free and we are putting you through" only to have the agent answer a minute later saying "Portia took another call." It is ludicrously disrespectful for a call centre agent not to return messages. I'm extremely frustrated and disgusted by the lacklustre service of this Portia.</p>