Complaint Regarding Delayed Geyser Claim Settlement – Claim No. ***

I am writing to formally express my dissatisfaction with the service received from Wiseman Madwe regarding the settlement of my geyser claim (Claim No. ***).

Despite providing an invoice that fully complies with the policy terms and conditions, there have been unnecessary delays in processing the claim. The ongoing back-and-forth discussions with Mr. Madwe have been unproductive, and the matter remains unresolved.

It appears that Santam staff may require further training on their own policy wording to ensure efficient and accurate claims handling. I kindly request immediate attention to this matter to expedite the settlement process.

I appreciate your prompt resolution of this issue and look forward to your response.

Best regards, Kamal