Complaint Regarding Broker Services

I have an insurance with Santam, and broker company is Vestpro Blue Star. I am writing to express dissatisfaction with my assigned broker, William Jacobs. Despite being introduced as my broker, I only have his email address and lack his contact phone number, which is concerning in case of emergencies.

Furthermore, I've sent emails requesting an address update, followed up, and received no response or action. This lack of communication and service raises concerns about the effectiveness of our broker- client relationship.

I kindly request assistance in resolving these issues and reassigning me to a more responsive broker.