Complaint :Extremely Poor Service and No Urgency After Rear-End Collision

On 10 January my vehicle was stationary and indicating to turn when it was hit from behind by Clamfin’s client. Two other vehicles had already collided and pushed into the third vehicle, which then struck my car. Had the driver been following at a safe distance, this accident would not have happened. My vehicle is now not safe to drive as the boot does not close properly. I currently do not have insurance and only have this one vehicle, which I rely on to take my children to school and get to work. I therefore urgently requested that a third-party claim be submitted. What followed has been extremely disappointing. I had to chase both the client and Clanfin for days. They would respond once, then go silent again. Only yesterday did I finally receive confirmation that the matter was supposedly sent to Santam for a third-party claim. Since then, I have received nothing except an automated “do not reply” message. The lack of urgency, communication and accountability is unacceptable, especially considering the impact this situation has on my daily life. I work in the motor insurance industry myself and understand that things get busy, but submitting and progressing a third-party claim should not require this level of chasing. I am still waiting for proper confirmation that my claim has been registered, a claim number, and guidance on the next steps. Very disappointed with the service from Clanfin/Santumand the handling of this matter so far.