BM
Bronwyn M
1 reviews | Active since Mar 2013
05 Feb 2015, 11:50
Complaining to \Complaints Department"?"""
Why have a complaints department?<br> I lodged a claim with my brokerage on the 17th December 2014 an assessor eventually came and saw me the beginning of January 2015. I have still not received any correspondence as to the progress of my claim despite numerous emails and telephone calls. I have lodged two online complaints to no avail. I find this unacceptable.<br> <br>
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Santam's replyOfficial
05 Feb 2015, 11:58Hello bronwyn0276,
We hereby acknowledge receipt of your posting above.
We are really sorry to hear about the bad experience and lack of feedback you had on your claim.
We will investigate the matter and respond shortly with our findings.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We hereby acknowledge receipt of your posting above.
We are really sorry to hear about the bad experience and lack of feedback you had on your claim.
We will investigate the matter and respond shortly with our findings.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Santam's reply05 Feb 2015, 11:58
Official
Hello bronwyn0276,
We hereby acknowledge receipt of your posting above.
We are really sorry to hear about the bad experience and lack of feedback you had on your claim.
We will investigate the matter and respond shortly with our findings.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We hereby acknowledge receipt of your posting above.
We are really sorry to hear about the bad experience and lack of feedback you had on your claim.
We will investigate the matter and respond shortly with our findings.
Thank you and kind regards.
Stephan Olivier
Client care media manager